![]() These employees have worked a total of 32,000 hours of voluntary overtime, with many working weekends, to respond to more than 1 million new claims in the last three months. IDES has 512 employees working to take calls and process claims, the agency said. ![]() There are others who, even if they successfully submitted their applications, cannot access their benefits. "Our agency is obviously a very powerful agency."įor the first time, these workers offered a glimpse into the challenges IDES employees face daily working to get thousands of new unemployment claims processed, as well as the factors they believe contribute to why so many people have not received their benefits.Īt the time of this report, CBS 2 continues to receive tips from people who say they can't get through to an IDES representative on the phone. For that reason, CBS 2 is only identifying them as employees #1, #2 and #3 throughout this story. The railroads overcame what, until then, had been insurmountable barriers of time and distance.Three employees agreed to be interviewed on the record with their names, faces and voices concealed. ![]()
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